Decision making
Do patients want AI doctors?
Open access · cc by · source: Europe PMC
In 1,183 vignette ratings, people trusted and preferred human doctors most, human+AI next, chatbot last—especially sensitive in psychiatry.
How this study connects
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Study at a glance
- Design
- Human experiment — Online within-subjects vignette experiment (interaction partner × discipline)
- N
- N=1183 · Adults in German-speaking countries
- Population
- Online respondents imagining seeking care for unexplained symptoms
- Outcome
- Trust, distrust, privacy invasion, disclosure, adherence, and satisfaction by partner/discipline
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Inspect source passages
Do patients want AI doctors?
These passages occur verbatim in the stored paper text. They support the points listed below; they do not verify every statement in the explanation.
Analyzed N = 1,183 respondents.
we analyzed data from N = 1,183 people
Design crossed 3 partners × 4 disciplines (12 vignettes).
Based on this 3 × 4 experimental within-subjects design, our results indicate that people prefer a human doctor, followed by a human doctor with an AI system, and an AI system alone came in last place.
Key findings
Main effect of partner on all six outcomes; psychiatry diverged notably in the human+AI condition; trust/distrust/privacy predicted disclosure, adherence, satisfaction.
Methodology
Presented 12 vignettes crossing three partners and four disciplines; measured trust-related and behavioral-intention outcomes after each.
Limitations
Real clinic choices under time pressure, or performance of actual medical AI systems.
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